Frequently Asked Questions
Clear answers about your health plans and data solutions.
At American Collective LP, we believe in transparency. Whether you’re a member, employer, broker, or partner, our goal is to make healthcare benefits and data solutions easy to understand. That’s why we’ve put together answers to the most common questions we hear—from choosing between Unity and Prestige, to adding supplemental benefits, to understanding how our data platform supports smarter healthcare decisions.
Quick Links
- Shop for Plans – Compare Unity and Prestige health plans
- Supplemental Benefits – AD&D, Dental, and Protector+ Critical Illness coverage
- Member Portal – Access your account, benefits, and claims information
- Contact Support – Get help with billing, claims, or enrollment
- Data Solutions – Learn more about our data aggregation platform
How do I access the Member Portal?
You can log into the Member Portal from our website. Once logged in, you’ll have access to your plan details, claims, billing information, and digital ID cards.
What if I forget my Member Portal password?
Use the “Forgot Password” link on the login page to reset your password. If you need further assistance, our support team can help you regain access.
Can I see my claims online?
Yes. The Member Portal provides a real-time view of claims, including amounts billed, what was covered by insurance, and your responsibility.
How do I download or print my insurance ID card?
Digital ID cards are available in the Member Portal. You can view, download, or print your card anytime.
How do I update my contact information?
Log into the Member Portal and go to your account settings. From there, you can update your address, phone number, and email.
Who do I contact if I need help with billing or claims?
Our billing and claims support team can be reached through the Member Portal, by phone, or by email. Visit the Contact Support page for direct links.
Can I add or remove dependents from my plan online?
In most cases, yes. Dependents can be added or removed during enrollment, qualifying life events, or annual open enrollment periods.
How do I find out if a service is covered by my plan?
You can review your plan documents in the Member Portal or contact our support team before scheduling care.
What if I have a medical emergency?
In an emergency, always call 911 or go to the nearest emergency room. For coverage questions after an emergency visit, contact our support team.
Can I get help in another language?
Yes. Our support team offers translation and multilingual services to ensure members get the help they need in their preferred language.